Dear Bill : I am a small business and was recommended Registerfly after an extremely bad experience with internic.ca.  Now I have gone fm bad to worse!  Since transferring my domaine and uploading my website and info in December, I have been unable to access my site on MORE THAN THREE occasions, each time more than 24 hours and this second-last time MORE THAN THREE DAYS.  Now get a load of this : following complaint letters over the internet regarding their bad service THEY SUSPENDED MY WEBPAGE AND DOMAINE ADDRESS WITHOUT ADVISING ME.  I thought it was another spite of their extremely poor service.  But it went on and on and on.  Each time I sent them a ticket, they answered that within a couple of days it would be back.  It was never put back again.  
 
In July I went to repay another year but whatever I tried, I got a reply that the domaine is NOT registered to me.  Following many, many attempts to pay with only one week left on the grace period, I finally called and over the telephone they renewed for another year.  I am sure their intention was to STEAL my domaine and then extort money out of me to get it back (just what Internic.ca did the previous year).  
 
Registerfly almost killed my new boutique hotel. as I receive reservations for my hotel over the internet.  I will now have to again change companies, download and re upload.  Please advise people on your article NOT to work with them, they are extremely unreliable and their client service unresponsive.  (Revise your star rating of them to 2 or less... not just a question of losing a domaine name, but an entire company if internet and email services are essential.) 
 
By the way, although I suspected from the beginning, I am now sure they farm-out their client services to a third-world country.  While paying for another year, over the telephone they asked me how to spell Houston, Texas.  I was not talking to someone in the US.  
 
Please post this ASAP so they others do not have to suffer the same economic consequences in already difficult times.  
 
Still bleeding but recovering from the conflict,  Linda M. Ambrosie